Refund & Cancellation Policy

Effective Date: July 24, 2026
Last Updated: July 24, 2026

At HA ECOM LLC, we are committed to delivering high-quality digital services. Please read this policy carefully before purchasing, as it governs all refund and cancellation requests.

1. Digital Services — General Policy

All services offered by HA ECOM LLC are digital in nature. Once work has commenced on your order, refunds are subject to the conditions outlined below. By placing an order, you acknowledge and agree to this policy.

2. Cancellation Window

  • Before Work Begins: You may cancel your order within 24 hours of purchase for a full refund, provided that no work has been initiated and no government filings have been submitted.
  • After Work Has Begun: Once our team has commenced work on your order (including but not limited to document preparation, government submissions, or website development), cancellations are no longer eligible for a full refund.

3. Non-Refundable Items

The following are strictly non-refundable under all circumstances:

  • Government Filing Fees — State LLC filing fees, IRS fees, and any third-party government charges paid on your behalf are non-refundable once submitted.
  • Registered Agent Fees — Once the registered agent service has been activated, this fee is non-refundable.
  • BOI / FinCEN Filing Fees — Non-refundable once submitted to the relevant authority.
  • Completed Website Deliverables — Once a website has been delivered and admin access transferred, the service fee is non-refundable.
  • Tax Filing Fees — Once a tax return has been prepared and/or submitted, the fee is non-refundable.

4. Partial Refunds

In cases where work has partially commenced, HA ECOM LLC may, at its sole discretion, issue a partial refund reflecting the portion of work not yet completed, minus any non-refundable third-party costs already incurred.

5. Refund Eligibility Conditions

A refund may be considered if:

  • HA ECOM LLC is unable to deliver the service due to circumstances within our control
  • A duplicate payment was made in error
  • The cancellation request is received within 24 hours and no work has commenced

6. How to Request a Refund

To submit a refund or cancellation request, contact us within the eligible window:

Please include your order number, full name, and reason for the request. We will respond within 24–48 business hours.

7. Refund Processing

Approved refunds will be processed to the original payment method within 5–10 business days, depending on your bank or payment provider.

8. Chargebacks

We strongly encourage clients to contact us directly before initiating a chargeback. Unauthorized chargebacks on delivered services may result in account suspension and legal action to recover costs.

9. Contact Us

HA ECOM LLC
5900 Balcones Drive, Austin, TX 78731, USA
Email: support@haecomllc.online
Phone: +1 (864) 932-3608