Shipping Policy

Last Updated: August 7, 2026

1. Order Processing

All orders are processed within 1–3 business days (Monday–Friday, excluding US federal holidays). Orders placed on weekends or holidays will be processed the next business day. You will receive a confirmation email with tracking information once your order ships.

2. Domestic Shipping (United States)

Standard Shipping: 5–8 business days
Expedited Shipping: 2–3 business days
Overnight Shipping: 1 business day (order by 12 PM MST)

Shipping rates are calculated at checkout based on weight, dimensions, and destination.

3. International Shipping

We ship to most countries worldwide. International delivery times are typically 7–21 business days depending on destination and customs processing.

4. Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, and import fees levied by the destination country. These charges are the responsibility of the recipient and are not included in our product prices or shipping costs. HA ECOM LLC has no control over these charges and cannot predict their amount.

5. Order Tracking

Once your order ships, you will receive a tracking number via email. You can track your order using the carrier’s website or via our Contact Us page.

6. Lost or Stolen Packages

If your tracking shows “delivered” but you have not received your package:

Check with neighbors and around your property.
Contact your local post office or carrier.
If still unresolved after 3 business days, contact us at shipping@haecom.com and we will open an investigation with the carrier.

HA ECOM LLC is not responsible for packages stolen after confirmed delivery.

7. Address Accuracy

Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrectly entered addresses. Address change requests must be submitted within 1 hour of placing the order.